Below you will find the updated Privacy Policy for haulhound.com. We value your trust, and make it a high priority to ensure the security and confidentiality of the personal information you provide to us. Please read this policy to learn about our privacy practices. By visiting the website or application, you are accepting the practices described herein.
What information we collect from you
In General. We receive and store any information you enter on our website or application or give us in any other way. This includes information that can identify you (“personal information”), including your first and last name, telephone number, postal and email addresses, and billing information (such as credit card number, cardholder name, and expiration date). You can choose not to provide information to us, but in general some information about you is required.
Other’s Information. If you plan on using the website or application for someone else, you should obtain the consent of other individuals prior to providing us with their information and preferences, as any access to view or change their information will be available only through your account.
Information from Other Sources. We also may periodically obtain both personal and non-personal information about you from affiliated entities, business partners and other independent third-party sources and add it to our account information. Examples of information we may receive include: updated delivery and address information, purchase history, demographic information and trucking company safety information from the government.
Automatic Information. We automatically collect some information about your computer when you visit the website or application. For example, we will collect your IP address, Web browser software (such as Firefox, Safari, or Internet Explorer), and referring website or application. Our goals in collecting this automatic information include helping customize your user experience and inhibiting fraud.
For more information, please see Cookies and other technologies.
How we use your information
We use sensitive information (such as cardholder name, credit card number, and expiration date, if applicable) for the purpose of completing certain services on our website or application. We use other information about you for the following general purposes: to provide you with the products and services you request; to manage your account, including processing bills and providing notifications; to communicate with you in general; to respond to your questions and comments; to measure interest in and improve our products, services, and website or application; to notify you about special offers and products or services that may be of interest to you; to otherwise customize your experience with the website or application; to reward you as part of any reward and recognition program; to solicit information from you, including through surveys; to resolve disputes, collect fees, or troubleshoot problems; to prevent potentially prohibited or illegal activities; to enforce our Terms of Use; and as otherwise described to you at the point of collection.
Email Communications. We want to make it easy for you to take advantage of opportunities on our website or application. One way we do this is by sending you email messages. We believe email messages will provide you with useful information about special offers available through our site. Please note that you will have the opportunity to choose not to receive these email messages in any such email we send.
Please review “Your choices with respect to the collection and use of your information” below.
With whom we share your information
The website and application may share your information with the following entities:
- Shippers, carriers and suppliers who provided shipping and carrier information. Throughout this site, all services provided by a third-party supplier are described as such. Shippers, carriers and suppliers are not affiliated with or controlled by HaulHound and personal information disclosed to them is subject to the applicable supplier’s privacy policy and security practices. Therefore, we encourage you to review the privacy policies of any supplier whose products you seek or purchase using this site.
- Third-party vendors who provide services or functions on our behalf, including credit card processing, business analytics, customer service, marketing, distribution of surveys or sweepstakes programs, and fraud prevention. We may also authorize third-party vendors to collect information on our behalf, including as necessary to operate features of our website or application or to facilitate the delivery of online advertising tailored to your interests. Third-party vendors have access to and may collect information only as needed to perform their functions and are not permitted to share or use the information for any other purpose. They are also required to follow the same data security practices that we ourselves adhere to.
- Business partners with whom we may jointly offer products or services, or whose products or services may be offered on our website or application. You can tell when a third party is involved in a product or service you have requested because their name will appear, either alone or with ours. If you choose to access these optional services, we may share information about you, including your personal information, with those partners. Please note that we do not control the privacy practices of these third-party business partners.
- Referring websites or applications. If you were referred to the website or application from another site (for example, through a link you clicked on another site that directed you to this one), we may share some information about you with that referring website or application. We have not placed limitations on the referring websites’ or applications’ use of your personal information and we encourage you to review the privacy policies of any website or application that referred you here.
- Companies within our corporate family. We may share your personal information with our corporate affiliates. This sharing enables us to provide you with information about products and services, which might interest you. To the extent that our parent company and corporate affiliates have access to your information, they will follow practices that are at least as restrictive as the practices described in this Privacy Policy. They also will comply with applicable laws governing the transmission of promotional communications and, at a minimum, give you an opportunity in any commercial email they send to choose not to receive such email messages in the future.
We also may share your information:
•In response to subpoenas, court orders, or other legal process; to establish or exercise our legal rights; to defend against legal claims; or as otherwise required by law. In such cases we reserve the right to raise or waive any legal objection or right available to us.
•When we believe it is appropriate to investigate, prevent, or take action regarding illegal or suspected illegal activities; to protect and defend the rights, property, or safety of our company or the website or application, our customers, or others; and in connection with our Terms of Service and other agreements.
•In connection with a corporate transaction, such as a divestiture, merger, consolidation, or asset sale, or in the unlikely event of bankruptcy.
Other than as set out above, you will be notified when personal information about you will be shared with third parties, and you will have an opportunity to choose not to have us share such information.
We also may share information with third parties, including advertisers and investors. For example, we may tell our advertisers the number of visitors our website or application receives or the most popular shippers, carriers and suppliers. This information does not contain any personal information and is used to develop content and services we hope you will find of interest.
How you can access your information
You can access and update your contact information by visiting the website’s and application’s customer page. You can close your account by contacting us at the email address listed below. Please note that after you close an account, you will not be able to sign in or access any of your personal information. However, you can open a new account at any time. Please also note that we may retain certain information associated with your account, including for analytical purposes as well as for record keeping integrity.
Your choices with respect to collection and use of your information
- As discussed above, you can choose not to provide us with any information, although it may be needed to take advantage of certain features offered on the website or application.
- You also can add or update information and close your account as described above.
- You will be given the opportunity to unsubscribe from commercial emails in any such message that we send you. If you are a registered member, you can also modify your choice at any time on the customer page. Please note that we reserve the right to send you other communications, including service announcements, administrative messages, and surveys relating either to your account or to your transactions on this site, without offering you the opportunity to opt out of receiving them.
- The Help portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Please note that if you refuse to accept cookies from this site, you will not be able to access portions of our site.
Cookies and other technologies
Cookies are small data text files and can be stored on your computer’s hard drive (if your Web browser permits). The website and application may use cookies for the following general purposes:
- To help us recognize your browser as a previous visitor and save and remember any preferences that may have been set while your browser was visiting our site. For example, if you register on our site, we may use cookies to remember your registration information, so you do not need to log into our site each time you visit. We also may record your password in a cookie, if you checked the box entitled “Sign me in automatically next time.” Please note that member IDs, passwords, and any other account-related data included in such cookies are encrypted for security purposes. Unless you register with us, these cookies will not contain any personal information.
- To help us customize the content and advertisements provided to you on the website or application and on other sites across the Internet and other applications. For example, when you access a page on our website, a cookie is automatically set by us, our service providers, or our partners to recognize your browser as you navigate on the Internet and to present you with information and advertising based on your apparent interests. See Display of Advertising/Your Choices for more information about our online advertising practices and your choices.
- To help measure and research the effectiveness of website or application features and offerings, advertisements, and email communications (by determining which emails you open and act upon).
The Help portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Please note that if you refuse to accept cookies, you may not be able to access many of the tools offered on our sites.
In addition to the above cookies, we use Local Shared Objects, also referred to as “flash cookies,” on our web site. These are used to enhance your user experience, for example, by storing your user preferences and settings, such as your volume/mute settings, and in connection with animated content on our website or application. Local Shared Objects are similar to browser cookies, but can store data more complex than simple text. By themselves, they cannot do anything to or with the data on your computer. Like other cookies, they can only access personally identifiable information that you have provided on this site, and cannot be accessed by other websites or applications. To find out more about flash cookies or how to disable them, please visit: http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager.html.
This site may also use Web beacons (also known as clear gifs, pixel tags or Web bugs), which are tiny graphics with a unique identifier, similar in function to cookies, that are placed in the code of a Web page. We use Web beacons to monitor the traffic patterns of users from one page within our sites to another, to deliver or communicate with cookies, to understand whether you have come to our site from an online advertisement displayed on a third-party website, and to improve site performance. We also may allow our service providers to use Web beacons to help us understand which emails have been opened by recipients and to track the visitor traffic and actions on our site. This helps us measure the effectiveness of our content and other offerings.
If you have any questions about our use of cookies or other technologies, please email us.
Display of tailored advertising/Your choices
Data collected by the website or application to serve you with relevant advertising. HaulHound.com is committed to providing you with relevant content and information. To do this, we may, through cookies and other technologies, collect information about your searches. We use this information, together with other information we have collected about you, to serve you with ads, on our website or application or elsewhere online, that match your apparent interests.
Please note that we do not combine the information we collect about your searches on the website or application with personal information (such as email address) to serve you with ads across other websites or applications. We also do not share your personal information with third parties so they can serve you with advertisements. You can choose not to receive tailored online advertising on other websites or applications, based on your searches on the website or application, by clicking here or here. Note that if you choose not to receive tailored ads, you will still see online advertisements, but they will be more general and less relevant to you.
Data collected by business partners and ad networks to serve you with relevant advertising. The advertisements you see on the website or application are served by us or by our service providers. But we also allow third parties to collect information about your online activities through cookies and other technologies. These third parties include (1) business partners, who collect information when you view or interact with one of their advertisements on our sites; and (2) advertising networks, which collect information about your interests when you view or interact with one of the advertisements they place on many different websites on the Internet or applications. The information gathered by these third parties is used to make predictions about your characteristics, interests or preferences and to display advertisements on our sites and across the Internet tailored to your apparent interests. We do not permit these third parties to collect personal information about you (such as email address) on our site, nor do we share with them any personal information about you.
Please note that we do not have access to or control over cookies or other technologies these third parties may use to collect information about your interests, and the information practices of these third parties are not covered by this Privacy Policy.
Data collected by companies that operate cookie-based exchanges to serve you with relevant advertising. Like other companies operating online, HaulHound.com participates in cookie-based exchanges where anonymous information is collected about your browsing behavior through cookies and other technologies and segmented into different topics of interest. These topics of interest are then shared with third parties, including advertisers and ad networks, so they can tailor advertisements to your apparent interests. We do not share personal information (such as your email address) with these companies and we do not permit these companies to collect any such information about you on our site. Please click here to learn more about cookie-based exchanges, including how to access information about the topics of interest associated with cookies on your computer and how to decline participation in these programs.
Using the HaulHound mobile phone and tablet Apps (the “Mobile Apps”)
When you use an Hauldound Mobile App, we collect and use information about you in the same way and for the same purposes as we do when you use our website or application.
In addition to this, we also use some other information that we collect automatically when you use our Mobile Apps. Specifically:
- We collect information about Mobile App functionality that you access and use. This allows us to identify those areas of the Mobile App that are of interest to our customers so that we can refine and continuously improve the Mobile App. The information we collect for this purpose does not enable us to directly identify you.
- Each Mobile App also sends us the device’s unique device identifier (or “UID”), a sequence of numbers or characters that are unique to your mobile device. We use this only on the first opening of the Mobile App so that we can confirm to our advertising networks the number of downloads resulting from clicks on their respective ad banners and other marketing tools.
- When you use a Mobile App, you can choose to allow access to your current location – provided by your mobile device using GPS or similar technologies. If you choose to allow access, this location data may be collected anonymously as part of search requests logged by our servers. You can switch off the Mobile App’s access to your location at any time through your phone settings menu.
- Each Mobile App will also send us error-reporting information in the event that it crashes or hangs. This enables us to investigate the error and to improve the stability of the Mobile App for future releases. As part of these error reports, the Mobile App sends us information about the mobile device type and version, the UID, the time the error occurred, the feature being used and the state of the application when the error occurred. We do not use this information for any purpose other than investigating and remedying the error.
You always have the ability to control what information a Mobile App sends to us. You can exercise this control either by changing the settings of the Mobile App under its setting menu or changing the settings of your mobile device. Alternatively, you can remove the Mobile App from your mobile device entirely and access our services through our website or application.
How we protect your information
We want you to feel confident about using the website and application to make arrangements, and we are committed to protecting the information we collect. While no website or application can guarantee security, we have implemented appropriate administrative, technical, and physical security procedures to help protect the personal information you provide to us. For example, only authorized employees are permitted to access personal information, and they may only do so for permitted business functions. In addition, we use encryption when transmitting your sensitive personal information between your system and ours, and we employ firewalls and intrusion detection systems to help prevent unauthorized persons from gaining access to your information.
Children’s privacy
This is a general audience website and application and does not offer services directed to children. Should a child whom we know to be under 13 send personal information to us, we will use that information only to respond directly to that child to inform him or her that we must have parental consent before receiving his or her personal information.
External Links
If any part of the website or application links you to other sites, those sites do not operate under this Privacy Policy. We recommend you examine the privacy statements posted on those other websites and applications to understand their procedures for collecting, using, and disclosing personal information.
Visiting our website or application from outside the United States
If you are visiting our website or application from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where our servers are located and our central database is operated. The data protection and other laws of the United States and other countries might not be as comprehensive as those in your country, but please be assured that we take steps to ensure that your privacy is protected. By using our services, you understand that your information may be transferred to our facilities and those third parties with whom we share it as described in this Policy.
Changes to this Privacy Policy
We may update this Privacy Policy in the future. We will notify you about material changes to this Privacy Policy by sending a notice to the email address you provided to us or by placing a prominent notice on our website or application.
How you can contact us
If you have questions about either this Privacy Policy or otherwise, please email us using our customer service and feedback form.
This Privacy Policy is effective as of 12/2/2015.
